Amazon Connect brings contact centers to the cloud

Amazon today released Connect, a contact center as a service offering hosted in the Amazon Web Services cloud.

The move represents AWS attempting to jump into a burgeoning market for cloud-based contact center software, while continuing to push AWS into the enterprise communications market. Just last month AWS announced Chime, a cloud-based Unified Communication as a Service (UCaaS) offering.

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Source: http://www.cio.com

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