BrandPost: Six Ways to Advance Your GBS Maturity

There are many benefits for service-delivery organizations that embrace global business services (GBS), a next-generation operational and organizational model for enterprises to deliver business processes such as HR, finance, IT, and customer care to internal and external customers, using outsourcing, shared services and, increasingly, cloud solutions.

Those that climb the ladder toward greater GBS maturity can achieve benefits that range from low-hanging-fruit efficiencies to transactional and analytical capabilities that add long-term, strategic value to the business. In addition to reducing costs and getting to market faster, GBS can help companies drive process excellence; unlock the power of data and analytics; enable excellence and consistency in the customer experience; build an internal repository of high-quality talent; establish a consistent brand experience; and accelerate time to benefit from mergers and acquisitions. 

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