Business first and IT second

How does the CIO of the largest member-owned health insurer in the nation ensure that IT is driving member value? That’s what I asked Steve Betts, CIO of Health Care Service Corporation (HCSC), a $30 billion healthcare plan serving nearly 15 million members across five states. As Betts describes, he uses a combination of organizational design, shared metrics, and purpose-driven goals.

Martha Heller: How have you created a proactive, consultative IT organization at HCSC?

When I joined the company two and a half years ago, I introduced the mantra that in addition to being world class IT professionals, we need to “be the business,” with the goal of creating a deep connections with the business while also maintaining the enterprise scale and standardization of a best-in-class IT shop.

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