What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty

Developed by Fred Reichheld at Bain & Company, the Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction using an index that ranges from -100 to 100. Customers are asked one question – if they’d recommend the company to a friend – and then asked to respond using a scale from zero to 10, with zero being “not likely” and 10 being “extremely likely.” Customers are…

July 16, 2018
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6 secrets of revenue-generating CIOs

At first glance, CBRE Group has been working well outside its scope as a commercial real estate services and investment firm. To read this article in full, please click here (Insider Story) Source: http://www.cio.com

July 16, 2018
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EU lawmakers threaten businesses relying on Privacy Shield

A vote by European Union lawmakers seeking to suspend Privacy Shield could spell bad news for businesses that have built their GDPR compliance strategy on adherence to the EU-U.S. data transfer agreement’s principles. The EU’s General Data Protection Regulation, like its predecessor the Data Protection Directive, authorizes the export of EU citizens’ personal information only to jurisdictions that provide an adequate level of privacy protection. Privacy Shield, an agreement signed…

July 16, 2018
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IDG Contributor Network: 4 ways artificial intelligence will shape the future of learning technology

With the rapid pace of innovation continually disrupting business models, and in many cases entire industries, how will online learning keep up to provide the relevant courseware for today’s and tomorrow’s workforce? This will be essential for economic growth and to support a thriving, college-educated workforce that’s equipped with the very latest knowledge, ideas and technology. In the future, I believe that institutions at the forefront of online education will…

July 13, 2018
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IDG Contributor Network: Retail’s digital catch-22

The Internet Retailer Conference and Exhibition, held late last month in Chicago, is an annual opportunity to take a pulse on the state of the retail industry. This year’s event, occurring simultaneously with Toys R Us’ final liquidation sales around the country, was infused with increased concern over whether retailing will ever “get back to normal” (it won’t), but also with uncertainty about whether the journey to digital will be…

July 13, 2018
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IDG Contributor Network: Bite the head of a frog: a management model

Many years ago, when I was doing research and planning the content of my new book, IT Management Models, I met an old colleague and friend for lunch. To collect notes and image ideas for the book, I carried a small journal with me dedicated to this project. I showed him the journal and described the book that I planned to write. The journal had a single page with a…

July 13, 2018
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IDG Contributor Network: How much should CIOs care about quantum today?

 [This article was co-written by Michael Hickins.] In an industry constantly looking over the horizon for the “next big thing,” quantum computing (QC) is hands-down the winner when it comes to magazine covers and breathless reporting.  But, unlike many overhyped technologies, QC already exists – albeit in very limited scope –and it may surpass current computing paradigms by many orders of magnitude for some types of computation. While many researchers…

July 13, 2018
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8 technologies driving health care M&As

Tech is good medicine for heath care acquisitions Image by Getty Images The U.S. department of labor forecasts that the healthcare industry will add 4 million new jobs by 2016. That should be a daunting prospect for anyone working in that industry — particularly given that the rising cost of healthcare (18 percent of GDP in 2016, up from 10 percent 30 years ago) means that employees don’t come cheap….

July 13, 2018
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Are workplaces actually changing as a result of #MeToo?

The #MeToo and #TimesUp movements have certainly raised awareness about sexual harassment and misconduct in the workplace, and along with that awareness, the hopes and expectations that finally some corrective action might be taken to shift the culture of sexism and misogyny. But are employers actually taking concrete action to make their companies safer and more inclusive places for women? A new study released this week from Harvard Business Review…

July 13, 2018
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