IDG Contributor Network: Improve workplace productivity by focusing on AI-enabled conversational experiences

I have spoken to business leaders and enterprise representatives from companies all over the world, and the general theme or concern has been, how can we improve productivity and positively impact both employee and customer experiences? At the heart of workplace productivity and user experience are conversations and a dynamic conversational flow that drives and weaves together work processes and workflows. Enabling those conversations, while keeping context is the key…

November 17, 2017
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BrandPost: Software-Defined & Cloud-Enabled: The Future of Networking for the Public Sector

Improving Network Security & Ensuring Maximum Uptime Public safety organizations require WAN connectivity that extends beyond the office to reach vehicles and first responders in the field, keeping them connected 24×7. Emergencies and dangerous situations can occur at a moment’s notice, and downtime is not an option when lives are at risk.  With dependable network connectivity, first responders no longer need to drive back and forth to headquarters to file…

November 17, 2017
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IDG Contributor Network: Success factors in driving digital transformation at the Social Security Administration

The digital transformation at the Social Security Administration (SSA) is remarkable for its approach to ensure a successful outcome. Shifting the process of retiring into a digital world required overcoming a resistant culture, managing multiple stakeholder groups’ needs, surmounting organizational structures and ensuring leaders didn’t lose sight of the end outcome and focus too much on process. The SSA transformation initiative faced the same challenges that commercial businesses face.  Frank…

November 17, 2017
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IDG Contributor Network: AI – hype or here today?

Gartner has a tool known as the “hype cycle.” It shows where a technology stands on a curve that represents the lifecycle of that technology — including the peak of its “hype,” or inflated expectations, followed by the low point of missed expectations, or the “trough of disillusionment.” The lifecycle finally ends as the technology achieves what they refer to as the “plateau of productivity.”  AI is currently at the…

November 17, 2017
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BrandPost: Thinking About Automating Your Enterprise Processes? Ask These 3 Questions

Today’s breakneck pace of work is driven by multiple streams of process that require updates and approvals. This means that all too often, important decisions are regularly delayed in the wait for information from an on-the-go project manager or a quick approval from a busy executive. What should be a fast task becomes a time-wasting experience for everyone when information is lost in the daily flood of communication. To address…

November 17, 2017
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Twitter offers more space for hate

I’ve been avoiding Twitter lately, and I’m not likely to return anytime soon. Twitter has long been a haven for hate, and its half-assed attempts to rein in abusive behavior don’t give me much confidence that it will improve. Twitter Support and the company’s CEO, Jack Dorsey, talk a good game, but when it comes down to actually doing something to make the platform less toxic, well, let’s just say…

November 17, 2017
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What is Six Sigma? Streamlining quality management

What is Six Sigma? Six Sigma is a quality management methodology used to help businesses improve current processes, products or services by discovering and eliminating defects. The goal is to streamline quality control in manufacturing or business processes so there is little to no variance throughout. Six Sigma was trademarked by Motorola in 1993, but it references the Greek letter sigma, which is a statistical symbol that represents a standard…

November 17, 2017
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10 tips for job hunting while you’re still employed

Finding a new job while you’re still employed is a tricky prospect. On one hand, you’re more attractive to potential employers if you already have a job. On the other, one false move and you could end up being fired or, at the very least, sully your reputation in the marketplace. Here’s how to best conduct a job search while you’re still employed.  1. Explore options where you are First,…

November 17, 2017
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IDG Contributor Network: Managing ETL vendors

It wasn’t but a few short years ago your local technology vendor (IBM, Oracle, SAP, Microsoft, etc.) was always looking to enhance your ETL services on premise so you could be in “full control” of your database operations locally. You invested hundreds of thousands of dollars (if not much more!) to build out your local infrastructure to support your data platform of choice. Not to mention all the other costs…

November 16, 2017
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BrandPost: Higher Quality Data Strengthens the Business

In Part 2 of this series, I look at the impact of DataOps on data defects. Read Part 1 here. Decisions and actions based on incorrect information carry far greater destructive potential than data-delayed decisions and actions do. Scott Emigh, CTO of Microsoft’s U.S. Partner organization, recently said, “Your analytics are only as good as the quality of data on which you reason.” I extrapolate this same logic to machine learning…

November 16, 2017
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