Enterprises want to add Alexa-style interfaces to apps

Conversational user interfaces like Amazon’s Alexa, Apple’s Siri, and Microsoft’s Cortana have caught the attention of developers, with businesses now looking to incorporate the technology into customer-facing apps, consultant firm ThoughtWorks said in assessing recent technology trends.

ThoughtWorks’ recently released Technology Radar report noted that conversational UI and natural language processing is a key emerging trend. Conversational UI refers to designs like intelligent chatbots, which can learn and improve over time, and voice recognition, which has had a dramatically improved error rate recently.

“The explosion of interest in the marketplace and mainstream media leads to a corresponding rise in developer interest,” ThoughtWorks said. The industry has reached a tipping point, with machine speech recognition as accurate as humans are now, said Mike Mason, ThoughtWorks head of technology.

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