Conversational user interfaces like Amazon’s Alexa, Apple’s Siri, and Microsoft’s Cortana have caught the attention of developers, with businesses now looking to incorporate the technology into customer-facing apps, consultant firm ThoughtWorks said in assessing recent technology trends.
ThoughtWorks’ recently released Technology Radar report noted that conversational UI and natural language processing is a key emerging trend. Conversational UI refers to designs like intelligent chatbots, which can learn and improve over time, and voice recognition, which has had a dramatically improved error rate recently.
“The explosion of interest in the marketplace and mainstream media leads to a corresponding rise in developer interest,” ThoughtWorks said. The industry has reached a tipping point, with machine speech recognition as accurate as humans are now, said Mike Mason, ThoughtWorks head of technology.