Former CIO catches AI, RPA fever

Companies are exploring ways to automate manual business operations but few have the institutional knowledge to do so. Jeff Donaldson, however, does. Donaldson, who spent 16 years building IT systems for video game retailer GameStop, is building a methodology that combines robotic process automation (RPA), artificial intelligence (AI) and design thinking to help companies automate manual and routine tasks such as data processing and workforce optimization.

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