Artificial intelligence (AI) companies generated an estimated $8 billion of revenue in 2016 and are on an incredible trajectory to increase that figure five times over the next three years. Enterprises are increasingly investing in artificial intelligence as a way both to drive down costs and transform customer and employee experiences.
According to Accenture’s Technology Vision 2017 survey of more than 5,400 IT and business executives, 79 percent agree that AI will help accelerate technology adoption throughout their organizations. While the disruptive growth of AI is a fact, the impacts to the workforce are more difficult for companies to articulate and address. What is clear is that leaders in every function must begin to take a nuanced view of the role that every type of worker – human and machine – will play in the workforce of the future.