IDG Contributor Network: Is your company ready for the knowledge worker?

Is your company ready for the rise of the knowledge worker? Automation continues to change the face of the global workforce by replacing repetitive function jobs and creating new, more sophisticated jobs. Those jobs require critical thinking, intuition and organizational skills. In other words, those jobs require knowledge workers.

We know that these types of jobs demand that employees perform diverse, unstructured work. That makes it hard to maximize their productivity, especially considering that 50% of their time is devoted to interactions. How do you make interactions more efficient?

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