A new survey sponsored by NetMotion Software and WBR Digital shows that mobile network connectivity problems are the top reason for mobile-related trouble ticket submissions at enterprise companies. But that might not matter in terms of growth – as the same survey indicated that more than half the companies (56%) expected their mobile workforce to increase this year.
Despite Wi-Fi networks and mobile WAN (3G, 4G, etc.) being available for the better part of a decade or more, as well as mobile devices that have been in the hands of workers for almost the same amount of time, frustrations still exist when it comes to mobile networks. “Intermittent network connectivity or poor application stability can leave an employee cut off from essential information they need to do their jobs, leading to a frustrated worker and an unsatisfactory customer engagement,” the executive summary notes.