Real-World Lessons From Solution Providers: 8 Things You Need To Know For Effective Crisis Management

Preparing For the Unexpected

While everyone hopes a crisis won’t happen to them, it is crucial to be prepared in the event one occurs. David DeCamillis, vice president of sales and marketing at Denver-based Platte River Networks, and Keith Nelson, vice president of technology at Irvine, Calif.-based Vistem Solutions, experienced this first-hand, with the former executive facing extreme business challenges it was revealed the company managed the Hillary Clinton email server and the latter helping navigate through the San Bernardino shooting at the Inland Regional Center, where he was chairman. The executives spoke at XChange Solution Provider 2017 in National Harbor, Md.,, sharing their experiences and how they helped their businesses persevere through the crisis. The key, they said, is making the right decisions along the way and having the business be prepared to handle crisis – whether it’s a tragedy, high-profile client, client investigation, cybersecurity breach, or more. Take a look at eight lessons the executives said they learned along the way.  

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