IDG Contributor Network: Improve workplace productivity by focusing on AI-enabled conversational experiences

I have spoken to business leaders and enterprise representatives from companies all over the world, and the general theme or concern has been, how can we improve productivity and positively impact both employee and customer experiences? At the heart of workplace productivity and user experience are conversations and a dynamic conversational flow that drives and weaves together work processes and workflows. Enabling those conversations, while keeping context is the key…

November 17, 2017
Read More >>

IDG Contributor Network: AI – hype or here today?

Gartner has a tool known as the “hype cycle.” It shows where a technology stands on a curve that represents the lifecycle of that technology — including the peak of its “hype,” or inflated expectations, followed by the low point of missed expectations, or the “trough of disillusionment.” The lifecycle finally ends as the technology achieves what they refer to as the “plateau of productivity.”  AI is currently at the…

November 17, 2017
Read More >>

IDG Contributor Network: 5 ways for businesses to master the relationship economy

In the past decade or so, the economics driving global sales have gradually shifted. For years, the world operated on the model of the Consumer Economy. However, the rise of an interconnected society has opened the doors to many possibilities, and collectively, this puts the power back in the consumer’s hands. The result is that successful companies have shifted to the Relationship Economy rather than the Consumer Economy. Built around…

November 16, 2017
Read More >>

IDG Contributor Network: Future of the workplace is exciting, technologically innovative — and imminent

The year is 2027, and you’re ready for your morning commute to work. You’re dressed casually, because the business world long ago realized comfort inspires creativity. You head toward the car. It’s the same car that takes you to work every day, only you don’t own it. Why would you? There’s no need since you bought an annual commute subscription from the car service company that emerged out of Uber’s…

November 15, 2017
Read More >>

IDG Contributor Network: With digital health apps, we can’t always get what we want

A famous song by the Rolling Stones refers to the protagonist going down to the Chelsea drugstore to get someone’s prescription pill, and standing in line with a Mr. Jimmy who looked really ill. Well, not anymore. The standing in line part, at least. With a couple of touches on a smartphone, one can order and refill prescriptions and simply drive up to a window at the drugstore to collect…

November 15, 2017
Read More >>

IDG Contributor Network: IS ETL dead? In the age of AI, not quite

Recently, there has been a lot of talk about whether ETL is still a necessary activity in the modern data architecture and whether ETL should be abandoned in favor of modern techniques such as data wrangling, in memory transformations and in memory databases. Turns out, ETL is more important than ever and though it can look slightly different (e.g. data warehouses can be too restrictive), it continues to play an…

November 15, 2017
Read More >>

IDG Contributor Network: Is this ITIL’s last gasp?

You probably missed it, but earlier this month something significant took place. Its significance is less about what happened, but rather because of what didn’t. At FUSION 17, one of the industry’s largest IT Service Management conferences (produced by itSMF USA and HDI), AXELOS announced its planned update of ITIL in 2018. And the industry gave a collective shrug. According to AXELOS, owner of the framework, ITIL is “the most…

November 15, 2017
Read More >>

IDG Contributor Network: Establishing business architecture standards: an industry imperative

This article is a summary of a whitepaper by William Ulrich and Daniel Lambert with the same title. Standards, based on the collective experiences of communities of practice, form the basis for advancing the maturity of a given discipline. As that discipline matures and the community of practice grows, standards serve as a critical foundation for enabling scalability and ensuring the integrity of the results. Standards form the fundamental building…

November 15, 2017
Read More >>

10 hot startups targeting today’s key IT initiatives

Enterprise startups have always played a crucial role in IT portfolios. As much as CIOs would love to centralize technology purchasing decisions with a handful of strategic partners, incumbents can’t always meet all of their needs, especially when it comes to emerging technologies. To become better acquainted with startups, many CIOs regularly travel to Silicon Valley to participate in “speed dating,” in which venture capitalists invite them to meet the…

November 15, 2017
Read More >>

IDG Contributor Network: Do you really want to be a platform?

Platforms are the newest cool thing— arguably the holy grail of digital strategy, if you read the headlines. Increasingly, many of the biggest businesses are software companies with platform business models. In a platform business, creators and suppliers add content and services to the platform, consumers flock to the platform to use those services and content, and the platforms exist in the middle, with the businesses behind them taking a…

November 14, 2017
Read More >>