IDG Contributor Network: Cost reduction and new tech capabilities aren’t the goals for a performance breakthrough

There’s a proverb that says old habits die hard. This is certainly true in business, even those that aggressively move forward in their markets. Why do I remind of this proverb? Because most businesses, no matter their size or industry, have been oriented toward reducing costs and/or implementing new technology as their performance goals. These goals are their means of improving competitive posturing and nibbling at market share. This goal…

September 19, 2017
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IDG Contributor Network: Why RPA implementations fail

Robotic process automation (RPA) uses software code, often called “bots,” to record and replay repetitive software application interaction tasks that are normally done by employees in an enterprise, as an example, inputting order management data into an enterprise resource planning (ERP) system and returning confirmations or exceptions by email.  And the beauty of RPA is that it does not require expensive and time consuming enterprise application integration efforts, as it…

September 19, 2017
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3 machine learning success stories: An inside look

Fewer technologies are hotter than artificial intelligence (AI) and machine learning (ML), which mimic the behavior of the human mind to help companies improve business operations. And for companies embarking on digital transformations, AI and ML are being viewed as cornerstone technologies for wooing customers with new services. Aggressive marketing has triggered significant hype around these emerging technologies. Restaurants, retailers and airlines are deploying chatbots that approximate human-like conversations with…

September 19, 2017
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BrandPost: Enterprise Architecture: The Scarce Skillset in Big Demand

 Three years ago, demand for enterprise architects —  those who focus on building a holistic view of an organization’s strategy, processes, information, and IT assets in order to support the most efficient and secure IT environment — was declining. Some were whispering that the days of the architects were over. But this unique skillset has recently staged a major comeback: According to the Harvey Nash/KPMG 2017 CIO Survey, enterprise architecture…

September 19, 2017
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How to make meetings suck less (time and productivity)

No self-respecting business wants to advertise itself as inefficient, unfocused, and directionless, regularly wasting tens of thousands of dollars for no tangible reason. Yet, that’s exactly what happens every day as businesses around the globe force their workers to spend time in meetings that provide no meaningful return on that investment of time and energy. “Meetings rarely result in actionable work,” says Carson Tate, founder and principal of Working Simply, and author of…

September 18, 2017
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What to do when your CRM project fails

There are at least a dozen oft-quoted industry analyst reports that estimate the failure rate of CRM projects. The analysts’ methodologies and standards vary, so the resulting failure numbers are all over the place — between 18 percent and 69 percent. Most of the numbers seem to center around the question, “Did the project meet expectations?” This is a profoundly fuzzy standard — and, in fact, it can be a…

September 18, 2017
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IDG Contributor Network: Effective partnerships drive innovation

What makes a great partnership? The business world today is in a state of flux. New companies enter the ecosystem every day, bringing with them new technologies and business models, any one of which could transform an entire industry from the ground up. Most companies want to use this current of change to drive innovation. But the magic bullet is elusive as ever — the question is how best to…

September 18, 2017
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IDG Contributor Network: How introverts could be the silent solution to IT project management problems

I received a nice email this week from Sarah, a regular reader of my blogs. It was a line of thanks for a previous post that had apparently “helped with some serious issues” and “improved output.” Praise indeed! I was quite excited about this. I often blog about methodologies, governance and other project management topics, I wondered which had been the stimulus for such positive feedback. I was surprised, as…

September 18, 2017
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How Adobe’s CIO redefined her IT org’s identity

Replacing a CIO often proves challenging for even the most harmonious and well balanced technology organizations. But what happens when a marquee maker of marketing and creative software goes several months without a seasoned IT leader? It becomes rudderless. That’s the situation Cynthia Stoddard encountered when she joined Adobe Systems in June 2016 — seven months after CIO Gerri Martin-Flickinger left for Starbucks. To read this article in full or…

September 18, 2017
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What is a project manager? The lead role for project success

What is a project manager? Project managers play the lead role in planning, executing, monitoring, controlling and closing projects. They are accountable for the entire project scope, project team, resources, and the success or failure of the project. If you are looking for a career in IT and wondering if a project manager position is right for you, IT Career Roadmap: IT project manager may be the best place to…

September 15, 2017
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