IDG Contributor Network: 4 lessons for CIOs of the future

Chief information officers face a bewildering array of technologies and sometimes-competing demands coming at them at what may seem to be light speed. The stakes are high. CIOs are charged with evaluating and implementing a buzzword-laden list of technologies—artificial intelligence, machine learning, blockchain—at a time when virtually every company feels the need to modernize its processes or die trying. Ok, that may be overstating the case, but not by much,…

May 24, 2018
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IDG Contributor Network: We can rebuild vacations – we have the technology

There was a time when the physical transportation of information was the limit for the speed of business. A message between companies had to leave a worker’s desk, go through their company’s mail room, the post office, another post office, the recipient’s mailroom, and may even be filtered by a secretary before it reached the intended recipient. In those days, when you went on vacation, you could give your colleagues…

May 24, 2018
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IDG Contributor Network: Creating an organization with service excellence as its foundation

In “Service excellence in service management,” I wrote about why service excellence matters and provided some first steps you can take towards it. Because of all the positive reactions and follow-up questions I received after presenting about this topic at the HDI conference in Las Vegas in April, a follow-up piece with some further steps makes sense. Creating a positive culture in a service management environment is an extremely important…

May 24, 2018
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IDG Contributor Network: Does your startup really need a CMO?

Hiring the right people for your startup is necessary to bring your dream to life. But hiring at the right time is equally important. Do you need a CMO now? Or is that overkill – both budget and skills wise. The answer depends on two things – what stage of the product lifecycle you are in and how much marketing expertise your current team has.   Can you handle it?…

May 24, 2018
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BrandPost: CIO Interview with Amy Tong, Director and CIO of the California Department of Technology

California recently surpassed the U.K. and now ranks as the fifth largest economy in the world. Managing the people and technology driving that growth is an equally massive challenge. CIO Amy Tong has been leading the charge since June of 2016, and she shared her thoughts on what’s working and where the state is heading. What are some of the unique challenges of being the CIO of such a large…

May 23, 2018
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IDG Contributor Network: Seeing the big picture in digital initiatives

A big picture view is a holistic view that shows an organization’s many related parts that interact to get some things done. A big picture view is critical for you to define a scope that can help translate strategy. It is also needed to eliminate the two bad extremes: “technology-injection” projects and “everything-on-it” projects. Translate strategy Strategies are devised to realize an organization’s overall goals. How do strategies do that?…

May 23, 2018
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IDG Contributor Network: How would you describe yourself?

A recent career advice column at The Ladders featured and article by Madeline Mann via Quora, calling out four words that you should never say when being interviewed for a job. The offending words are all generally preceded by “I am [a]… Perfectionist Multitasker Person-person Intelligent This is good advice and the article is worth checking out. There are good reasons to avoid these words, and it should not be…

May 23, 2018
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BrandPost: 4 Strategies for CIOs to Accelerate Digital Transformation

The role of the chief information officer changes as fast as the technology they manage. While once primarily focused on managing IT infrastructure and computer systems, modern CIOs are increasingly tasked with harnessing cloud technology to help their organizations move forward with digital transformation. Because technology impacts nearly every facet of the organization and customer experience, it can be argued that today’s CIO is now one of the most important…

May 22, 2018
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IDG Contributor Network: 5. tips to create a data-driven culture at your company

From personalization to geo-targeting, our customers demand more out of businesses to offer them compelling and engaging experiences. Unfortunately, simply putting a couple of tools on auto-pilot and using data as a reporting tool is no longer a viable option to stay lean or competitive. CIOs need to recognize the importance of creating a data-driven culture in 2018 or fall by the wayside. According to New Vantage Partners’ Big Data…

May 22, 2018
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IDG Contributor Network: How to turn cyber babble into a language we all speak

There’s a lot of cyber babble out there that creates AI confusion, drives poor cybersecurity decision-making and kills key safety initiatives. Part of the issue is that we assume we all speak the same language and thus are in alignment. On the other side of the coin, we sometimes feel foolish because we don’t understand the language being spoken and assume it’s our fault (see video below). (Test your assumptions. Click on the…

May 22, 2018
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