Leadership and Management

IDG Contributor Network: Do you have what IT takes to be a digital leader?

Disruptive digital technologies are reshaping the business landscape forcing many organizations to reinvent business models, products, and the way they engage with their customers. But not everyone is equal when it comes to digital transformation, according to just one of the key findings from this year’s Harvey Nash/KPMG Survey of nearly 4,500 technology leaders. In fact, less than one out of five (18%) are very effective at using digital technologies…

June 19, 2017
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IDG Contributor Network: Are you transforming fast enough? Lessons from Amazon’s acquisition of Whole Foods

How did you spend your Sunday? Among other things, I took my kids to the grocery to buy produce, meat and other ingredients for our Sunday evening barbecue. Ninety minutes of my precious weekend time driving to the grocery, navigating the parking lot, making my way through the crowded aisles, and waiting for a cashier to ring up my purchase all to make sure that I was getting the freshest…

June 19, 2017
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IDG Contributor Network: Enterprise analytics gives responsible control over data exploration

To be “enterprising” is to be eager to undertake or prompt to attempt. To show initiative and be resourceful. These are leadership traits, so to be enterprising is to lead. “Analytics” is how we use data to inform decision making, in the context of achieving business objectives. These are management practices, so analytics is about management. “Enterprising Analytics” is about being creative, resourceful and adventurous with decision making to achieve…

June 19, 2017
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IDG Contributor Network: Balancing the benefits of automation with third party risks

Over the recent months, many services providers have been deploying automation across their service delivery centers to ripe the benefits of a digital labor workforce. At the same time, organizations continue to face numerous third party regulatory requirements across many jurisdictions they must comply with. The fact of the matter Although well-implemented automation can drive greater benefits across the organization’s service delivery model, what is the right balance between value…

June 19, 2017
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IDG Contributor Network: How Nebraska successfully consolidated state IT services

Consolidating government IT services If you read my post, Municipal shared services agreements for information technology, you know that I am skeptical about consolidation of multiple county and municipal IT operations. Because they are separate, independent business operations, the potential for unintended consequences, political meddling and perverse incentives is enormous. Another core problems is that very few counties or municipalities operate IT shops using widely accepted standards and frameworks for…

June 16, 2017
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IDG Contributor Network: Since when did BA stand for bloomin’ amazing?

The IT business analyst role has traditionally been one that facilitates communication between IT and business stakeholders. Subsequently, business analysts have always had great skills in this area, adept at both verbal and written communication. Which is why I am surprised that this talented group have been rather backwards in coming forward about the growing importance of the part they play in delivering business results through IT. It has long…

June 16, 2017
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BrandPost: Credibility Wars: 5 ‘Soft’ Skills for ‘Hard-Nosed’ IT Professionals

If you’ve worked in the IT industry for any length of time, the idea that IT ‘does what it is told’ won’t come as a huge surprise. It’s a way of life in many organizations. There is an imbalance in the relationship between the IT organization and its business partners – the internal or external departments and individuals that use its services. Sadly, IT is not regularly seen as an…

June 15, 2017
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IDG Contributor Network: Robots aren’t coming – they’re already here

If there is one thing the last year has shown me in my global travels and work, it’s this: now is the time for CDOs to determine their grand vision for artificial intelligence and machine learning and how it will shape their business strategy. Why? Because the robots are not coming. Right now, businesses are already leveraging the cognitive abilities of self-learning and self-correcting, software-driven robots. Their arrival is not…

June 15, 2017
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10 tips for making self-evaluations meaningful

Whether you’re a manager or employee, reviews aren’t a particularly popular subject; self-evaluations are particularly despised. It’s hard to know how to highlight your achievements and accomplishments without sounding like a braggart, not to mention that it often seems companies file evaluations away and never use them to improve performance. But there are steps you can take to ensure your self-evaluations help to advance your own career and provide valuable…

June 15, 2017
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BrandPost: How to create a customer-centric B2B commerce experience

B2B ecommerce keeps growing…and growing: New research from Forrester estimates that B2B eCommerce will reach $1.2 trillion and account for 13.1% of all B2B sales in the US by 2021. By the end of 2017, Forrester expects eCommerce to reach $889 billion and represent 11% of total B2B sales in the US, while the total percentage of B2B buyers that research their purchases online will rise from 38% to 55%…

June 14, 2017
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