Tips for building a culture around ‘business outcomes’

Over the last 10 years, IT’s role has been to support or enable business strategy. This meant that CIOs needed people in their organizations who could understand a set of business requirements, translate those requirements into technology solutions, and deliver those solutions on time and on budget.

But in the new era of IT, when IT informs, or even defines, business strategy, CIOs need a different kind of IT professional. They need to transform their teams from order-takers to order-shapers, and cultivate a new mindset in IT. In order for IT to deliver on the promises of technology in the digital era, IT professionals need to have better business acumen. In other words, they must understand the business context in which they are working.

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