Why smart enterprises are thinking AI

TGI Friday’s may have a reputation as a casual restaurant and watering hole, but its messaging to customers was hardly conversational. The well-known chain sent out regular blasts through traditional broad-reach media and, more recently, social media, yet it increasingly wanted to re-create the banter that happens organically when regulars belly up to the bar.

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(Insider Story) Source: http://www.cio.com