I live at home, what with shitty economics and all that right now to save money but I work in IT. Yesterday my mom was on a ages long call with ADT. She had too call over and over cause she got glib short change guys who basically jerked her around.

What was the call about? My mom pays for a maintenance package that is supposed to cover repairs, replacement equipment, & LABOR. So what did ADT due ‘apparently’ last year? They made it where any service call is now taxed on with a $59.99 ‘assessment fee’. They said they called us and sent postcards and emails, and we never got any of it. We even told them the problem was an alarm sensor that was failed out. It was installed by them and guaranteed for 5 years and failed after 2.

Even worse? This was the second call we had to fix this same issue. I even said to them on the call if labor is covered and assessment isn’t that a misnomer? She said “yes it is” in what could tell was guilt. And you know what the fix was? Tech cut the tips and re spliced the wires, and it looks like the previous guys botched the job of even that so why are we paying to fix for an assessment what they screwed up a few months ago? With a maintenance package?

Bad business and customer support man, not a good model to keep customers.