The customer journey map: A new playbook CIOs must master

The digital era has altered C-suite dynamics. Once unlikely collaborators, IT and marketing are partnering closely on new customer-facing technologies, an acknowledgment that both parties must work together to help their companies — and careers — thrive. CIOs are also huddling with CMOs and other business line leaders on “customer journey maps,” critical documents that outline key customer touchpoints. Here’s what CIOs should know about customer journey maps and how…

October 11, 2019
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Tracking economic disruption in the digital age

Artificial intelligence (AI), big data analytics and the internet of things (IoT) are just a handful of technological innovations upending established market sectors. How these trends will reorder industry sectors remains to be seen, but if the past is a prelude, one factor will remain constant: new economic innovations will emerge alongside the technological shifts. [ Related: IoT Sector Report: How to prepare for tech’s Wild West ] Not that…

October 10, 2019
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Master data analytics and deep learning with this $35 Python certification bundle

Python is one of the easiest programming languages to learn, but mastering it allows you to build apps and games or even take advantage of neural networks for deep learning. But first, you’ll need to learn the basics of Python, and this $34.99 bundle has exactly what you need to do so. The Complete Python Certification Bootcamp Bundle contains 12 courses on the different ways that Python is employed. If…

October 10, 2019
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IDG Contributor Network: Information technology – what is it good for?

The IT industry is roughly 50 years old. During that period of time it’s experienced many digital transformations. Technology transitions from mainframe computers to client-server architectures to personal PCs and to the Internet, the cloud and the smartphone have been chronicled in depth by many others. We currently find ourselves in another transition involving a host of new technologies such as machine learning, blockchain ledgers, containerized applications, serverless computing, microservices,…

October 10, 2019
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Information technology – what is it good for?

The IT industry is roughly 50 years old. During that period of time it’s experienced many digital transformations. Technology transitions from mainframe computers to client-server architectures to personal PCs and to the Internet, the cloud and the smartphone have been chronicled in depth by many others. We currently find ourselves in another transition involving a host of new technologies such as machine learning, blockchain ledgers, containerized applications, serverless computing, microservices,…

October 10, 2019
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What is decision science? Transforming decision-making with data

One of the common aims of digital transformation is often phrased as “becoming a data-driven company.” Whether it’s business intelligence, predictive analytics or machine learning, using objective data rather than hunches to drive decision-making is something businesses increasingly talk about. There are plenty of challenges. Not all large organizations are nimble enough to make the most of data-driven decision making, or skilled enough to collect reliable data at scale and…

October 10, 2019
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The new core competencies IT must master

A couple of weeks ago, I had a conversation with Claus Jensen, CTO of CVS Health, about the shifting challenges facing today’s IT organizations. He calls the current state of affairs a triple whammy. “We all know that the environment is changing — the rate of change accelerating. But also, the expectations of large enterprises are changing around social responsibility, consumer expectations, and more. And finally, what we expect of…

October 10, 2019
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BrandPost: Best-in-Class Windows 10 Management with Workspace ONE

Windows 10 represents a major upgrade from Windows 7. For enterprises, it provides a substantial improvement in the ability to manage Windows devices. However, comprehensive endpoint management requires additional capabilities beyond what Windows 10 alone can provide. In particular, new security, control, and usability requirements must be met. These changes are driving the change from legacy client management tools (CMTs) to next-generation unified endpoint management (UEM) solutions. Recently, Gartner issued…

October 9, 2019
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BrandPost: Working Title: Best-in-Class Windows 10 Management with Workspace ONE

Windows 10 represents a major upgrade from Windows 7. For enterprises, it provides a substantial improvement in the ability to manage Windows devices. However, comprehensive endpoint management requires additional capabilities beyond what Windows 10 alone can provide. In particular, new security, control, and usability requirements must be met. These changes are driving the change from legacy client management tools (CMTs) to next-generation unified endpoint management (UEM) solutions. Recently, Gartner issued…

October 9, 2019
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