I wanted to order a replacement key remote, you know, something really simple. First of all: I swear the initial agent I was speaking with was eating pot brownies. She kept asking the same questions over and over and over again. She put in the wrong zip code even though I verified with her my correct zip code, so the package was hella late, like almost 2 weeks, and here I was blaming FedEx when it was ADT all along. Once I received the key remote, I was supposed to have a virtual appointment to program the remote. These f*ckers sent the wrong remote that was IN PIECES after all that waiting. And on top of that, they didn’t call for the “virtual appointment.”

I’ve been trying to call for the past two days to get a f*cking return label, you know, something really simple, so I can return this incorrect key fob. I keep getting transfered to different agents, hung up on, waiting in the long ass queue to do this BS all over again. I’m tired of hearing the Scott Brothers talking, testimonials from these fake a$$ agents who claim they “love” their jobs because they enjoy “assisting customers.” I’m sick of hearing about the agent “Ashley” or whatever the f*ck her name is talking about saving a customer and her “fur baby” because her damn fire alarm went off and the customer was able to cuddle with her fur baby, “Whiskers” another day. I don’t give a sh!t (I’m glad Whiskers was okay, though). I just want someone to do their damn job. They claim they care about customers’ time. That’s BULL F*CKING SH!T! Once my contract is up, I’m ditching these incompetent moron a$$wipes. I don’t know know how the hell they get anything done! How do they stay in business?! Like, WTF?!!! They are the WORST! I thought the big telecommunications company that starts with an A has the worst customer service, but nooooooooo, ADT WINS! You f*ckers win!!!!