I just got the equipment installed yesterday, and I’m wanting to cancel the monthly payment within the 3-day grace period. I just wanted the equipment installed and some how I find myself with a monthly payment.

I called ADT, and then they sent me to Safe Haven. I called my concierge at Safe Haven, and he tells me he’ll “submit a ticket” because cancellation requires people higher up than him.

I asked when should I expect a call back from them and I’m told within 1 to 2 days. I asked for some written form of confirmation, and apparently, they can’t send me one. I feel like I’m being strung along until the grace period is over.

Is there a way to cancel this monthly service without being sent all over the place?