I have a brand new Neo with TL880 installed at a customer’s business. Twice now there have been false alarms with the exact same pattern. Zones are tripped in this order:

Zone 1 door Zone 4 motion Zone 5 motion Zone 6 motion Zone 1 door

I can see on the alarm.com zone monitoring that the door does not open. Yet it trips and so do the motions at basically the exact same time. Zones 2 and 3 are also doors and 7 and 8 are empty. I do have a secondary power supply and expander on the other side of the building with no issues.

Customer is two hours away. I have temporarily set the door to a 24 Hour Non alarm to see if just the motions will cause the false alarm.

Anyone have an idea what this could be? Thanks.