Can someone explain alarm.com?

I work for an electrical contractor and we get subbed for a lot of alarm work and have a handful of customers of our own, we use a monitoring service for the alarms we install (Bosch and Honeywell). Today a customer asked if we were an alarm. Com dealer and I said we weren’t. He wants to change from our monitoring to them. I said I’d look into it for him and called them. They said that they weren’t a monitoring service just pathway I guess. So, I guess if we were a partner, we’d charge our basic monitoring fee without alarmnet and add the marked up alarm.com service? Plus he’d have to buy the SEM as well? Does it do something that total connect doesn’t do? He’s currently IP and cell reporting with us. I do his remote alarm work with software if I need to, I would lose that ability I’m assuming. We really don’t care, we charge enough to cover monitoring so it’s not a revenue stream for us or anything. Just excited to get the facts straight before I report back to him.

submitted by /u/greenskycity
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January 6, 2026
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