I’ve had mine for around a year and a half, and after working flawlessly for a little less than a year, it started turning off and on, as if the batteries were dead, but even after replacing them with brand new Duracells, it still doesn’t work properly.

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I’ll insert the battery pack and it might turn on, but only for a few seconds/minutes. It might even turn on a few hours later, only to die again after a few seconds/minutes.

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I don’t understand why the flagship door lock from a reputable company would die so quickly. I wouldn’t care as much if I only spent a few dollars, but I spent nearly $300 on this thing.

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Does anyone have any troubleshooting tips(other than resetting it or replacing the batteries), or maybe advice on whether or not their customer support will replace anything?