IDG Contributor Network: Improve workplace productivity by focusing on AI-enabled conversational experiences

I have spoken to business leaders and enterprise representatives from companies all over the world, and the general theme or concern has been, how can we improve productivity and positively impact both employee and customer experiences? At the heart of workplace productivity and user experience are conversations and a dynamic conversational flow that drives and weaves together work processes and workflows. Enabling those conversations, while keeping context is the key…

November 17, 2017
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IDG Contributor Network: AI – hype or here today?

Gartner has a tool known as the “hype cycle.” It shows where a technology stands on a curve that represents the lifecycle of that technology — including the peak of its “hype,” or inflated expectations, followed by the low point of missed expectations, or the “trough of disillusionment.” The lifecycle finally ends as the technology achieves what they refer to as the “plateau of productivity.”  AI is currently at the…

November 17, 2017
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5 use cases for AI in the workplace

Artificial intelligence (AI) has come a long way in the past few years.  What was once something only witnessed in science fiction has now become very real with AIs playing poker, telling us when to leave for the airport and letting us know what the weather will be like tomorrow.  In the business world, AI has been used to improve cybersecurity and help contact center agents be smarter but it…

November 16, 2017
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IDG Contributor Network: IS ETL dead? In the age of AI, not quite

Recently, there has been a lot of talk about whether ETL is still a necessary activity in the modern data architecture and whether ETL should be abandoned in favor of modern techniques such as data wrangling, in memory transformations and in memory databases. Turns out, ETL is more important than ever and though it can look slightly different (e.g. data warehouses can be too restrictive), it continues to play an…

November 15, 2017
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Smartphone surveillance: Are you drunk?

Before the advent of smartphones you weren’t under constant surveillance with an always-on network. Now an unholy trinity of smartphone, network, and artificial intelligence threatens to let the well-intentioned regulate every aspect of life. If you’re drunk, will your smartphone let you drive? Source: http://www.zdnet.com

November 14, 2017
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IDG Contributor Network: AI will take over the world – and that’s a good thing

The impending rise of intelligent machines and “Super AI” systems has been heralded in many headlines this year.  Many prominent business people and scientists have discussed the possibilities for what smart computers can do.  The conversations have touched on many areas, some mundane and others quite sensational.  In August of this year, over 100 prominent business leaders sent an open letter to the United Nations calling for a global ban…

November 13, 2017
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