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Consumer advocacy group says draft charter should include the right to a replacement or a refund when a flight is cancelled or significantly delayedGet our breaking news email, free app or daily news podcastLabor’s proposal to bolster airline customers…
Government hopes to avoid backlash against upgrade of infrastructure as it tries to grow UK economyPostcode electricity pricing is a minefield for Ed MilibandBusiness live – latest updatesPeople living near power cables could receive £250 a year off th…
There is little middle ground in the battle over zonal pricing – and the energy secretary has only months to settle disputeHow would you prefer your electricity prices to be set – nationally or locally? There is little middle ground in the bitter lobby…
Buyers say they were misled over likely rise in costs after they moved in, which are now ‘ruining people’s lives’Housing associations are facing allegations of mis-selling so-called “affordable” homes, with service charges that have soared, in some cas…
The spectacular collapse of fintech middleman Synapse has left $200 million in customer money frozen and up to $95 million missing, with no clear answers about where the funds went. After Synapse, a financial technology company connecting other fintech…
Average property price dips to £298,602 in February despite analysts expecting rush before stamp duty risesUK house prices unexpectedly fell last month as concerns over the sluggish economy outweighed an anticipated rush of people trying to complete pu…
What can a major leak teach us about how call-centre fraudsters work? Simon Goodley reports“I’d quite like to just try and get a deposit together, to buy a house and stuff.”After Mark* saw an advert for a financial trading website, he signed up to what…
Group claims regulator signed off on ‘broken system’ making customers pay for industry’s neglect An environmental group is to take legal action against Ofwat, the water regulator, accusing it of unlawfully making customers pay for decades of neglect by…
Chair of wellbeing commission says countries should follow Denmark to halt digitalisation of children’s livesThe whole of Europe should follow Denmark’s lead by banning mobile phones from schools to stop them from being “colonised by digital platforms”…
Georgia-based group used deepfake videos and false news featuring Martin Lewis, Zoe Ball and Ben Fogle to promote fraudulent crypto schemesHow call centre scammers duped 6,000 peopleWhat is investment fraud and what help is there?An organised network o…