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Bank criticised for tone of spending summaries, with one user complaining to ombudsman over ‘humiliating’ use of dataWhen does lighthearted banter become inappropriate and humiliating?The digital bank Monzo has been accused of overstepping the mark by …
Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behindMonzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.The digital-only bank wrongly rejected more than 1,000…
OpenAI, Anthropic, SpaceX and Stripe are rumoured to be among ten of the biggest companies considering IPOsYou’ve probably heard of “unicorns” – technology startups valued at more than $1bn – but 2026 is shaping up to be the year of the “hectocorn”, wi…
Move into budget market could involve creating new brand in-house or buying virtual network operatorBusiness live – latest updatesBT is reportedly considering the launch of new a low-cost mobile brand, as the telecoms group explores ways to compete wit…
FCA finds digital bank failed to employ adequate controls when signing up new clientsBusiness live – latest updatesThe digital bank Monzo has been fined £21m over weak financial crime controls, after it allowed customers to register for accounts with “…
Chancellor says barriers to careers in public life must be removed after being refused account ‘as a politically exposed person’Jeremy Hunt was refused a bank account with Monzo last year, which the chancellor said was an example of the “barriers” face…