Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work (Aidin Vaziri/San Francisco Chronicle)
Aidin Vaziri / San Francisco Chronicle:
Marc Benioff says Salesforce has cut its support staff from 9,000 to ~5,000 in the past year after deploying AI agents to handle a growing share of its work — Salesforce has cut 4,000 customer…