MCYSEKA-Maritime Cyber Security Knowledge Archive

I was tricked into switching to Brinks and cannot get out of the contract.

I had security service through ADT. Three years ago, a Brinks representative came to my door and informed me that ADT had been purchased by Brinks and that he had to switch my account/equipment over. (This was really gullible of me, I know, and I should have questioned the whole procedure.) I let this guy into my house to switch over the equipment and signed the contract on his tablet.

I recently found out that ADT has NOT been purchased by Brinks and that I was tricked into switching my service. Today, I called Brinks to cancel my service. The representative informed me that when they switched me, I had signed a five year contract and would have to pay over $1,000 to get out of the contract. I explained that I had been lied to and tricked into switching service. She then actually told me that it was true that Brinks had purchased ADT! She lied directly to me.

I called ADT and explained the situation and verified that Brinks had not purchased ADT and that Brinks had lied in order to get my service. I called Brinks again, even more upset since their phone representative had ALSO lied to me. I was again told that they were so sorry that this happened to me, but that there is nothing I could do except pay the remaining two years’ balance of the contract. I can’t even find my contract details in my email or on their customer site.