How do you recon against an indian call centre?

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So, I’ve been inspired by Jim Browning. Yadda yadda. All that stuff. I hate call centers just as much as y’all probably do. However, I figured hacking into them like how he does would be kind of fun to do myself. The hacking part itself isn’t an issue though; it’s just the recon part. I don’t exactly know what I’m up against.

I don’t really know of a plausible way to get the operating system used by most indian scammers. I plan on designing a RAT (ideally the meterpreter since i’d like to not reinvent the wheel; but if that truly won’t work i take no issue making one of my own), but since Windows 10 and up comes with Defender while stuff like Win7 (which may still be used) doesn’t, I don’t know what exactly to do.

I understand scammers are dumb and it’s not exactly going to be the same to a pentest or something, but I’d also like to not underestimate them since that’d have a high possibility of backfiring. Is there any bit of information I can get without actively attacking them blindly, or?

(Sorry for the incoherent post, if it is incoherent)

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